unhappy customers

May 1, 2018

Reputation Management 101 – What You Need To Know

Would you like to know more about how big companies manage their reputations? Start small and learn as you grow. Things continuously change and you need to know all you can to manage your reputation. In terms of fielding negative comments, you should always stay proactive. Ensure you have much positivity surrounding your brand, and this will likely squelch any negativity. The more positive content there is, the less of an impact negative comments will have. Make your business personable. Status updates and tweets are worthless if you fail to communicate with those who follow you. If you get someone posting a question to a social media site you run, be sure you’re answering things as fast as you can. When you get asked a question you can’t personally answer, let the enquirer know that you’re looking into it. TIP! Have a good online personality. Constantly tweeting or posting updates will do little good if you don’t communicate in other ways with followers. Have a good reputation by making sure an unhappy customers is satisfied. This will show others that you are a good business owner. This is even better if it can be done online. Also, it will show […]